Frequently Asked Questions
Can you explain the different kind of wigs?
The cap is the base of the wig onto which hair is attached. Wigs are available with several different types of caps and the hair of the wig is then attached to the cap using various techniques. Each cap type has its own distinct advantages. On most wigs, hair is attached in "wefts." These are strings of hair doubled over and sewn closely together in long strands. This string is then machine sewn, hand sewn, or hand tied horizontally onto the vertical lines of a wig cap.
A standard cap is the most common and most affordable cap design. The layers of hair are machine-sewed onto the cap, which has a closed lace layer at the crown. The hair is pre-designed into a specific style and the crown is often lightly teased or crimped so you cannot see down through to the cap. This type of cap often gives the hair a natural lift at the crown for volume.
A capless wig is very similar to the standard cap design. However, instead of the closed lace layer at the crown, it has vertical lace strips with open spaces between the wefts. The open-wefting in the crown, back, and sides allows for maximum ventilation. This makes the cap lighter weight and cooler than a standard cap.
Monofilament caps are constructed using a thin, breathable nylon or polyester mesh material at the crown that gives the illusion of skin and assumes the wearer's natural scalp color by partially revealing the scalp below. Monofilament caps offer the most natural look as well as styling versatility because each hair is individually hand tied at the crown so the hair can be parted and brushed in any direction. The entire wig may be hand tied, or the wig may have a monofilament crown with wefted sides and back. Monofilament wigs are an especially good choice for those with severe or total hair loss as the cap is soft, unlike cloth material, which can be itchy to those with sensitive scalps.
What is the difference between synthetic hair and human hair?
Today's better quality synthetic wigs are virtually indistinguishable from human hair, except to the most practiced eye. Synthetic wigs are easier to care for and lower priced. The monofilament fiber "hair" used to make synthetic wigs has "memory" which means it maintains its wave or curl, texture and volume, requiring minimal upkeep. Synthetic wigs, however, are not designed to accept a permanent wave or color change and can be permanently damaged by the use of curling irons, blow dryers or hot rollers.
Human Hair
A human hair wig is the most natural looking option. It can be cut, styled, permed or colored to suit your personal taste. Human hair wigs are more durable than synthetic wigs. However, human hair wigs are more expensive than synthetic wigs and require more care. They have to be shampooed, dried, styled and conditioned, just like your natural hair. Like your hair, they can lose their style if they get wet and frizz on humid days. If you feel that you are not able to provide the care required of a human hair wig, there are human hair-synthetic blended wigs that offer a natural look and will retain the style better than a 100% human hair wig.
There are four basic types of human hair used in wigs: Chinese, Indian, Indonesian and Caucasian (also called European hair). Most human hair wigs are made from Chinese or Indian hair. Caucasian/European is the strongest, most durable human hair for wig making. However, this type of hair is not as readily available and is the most expensive. Remy hair is kept in the same direction when making a wig or hairpiece as when cut from the donor's head. This additional attention to detail maintains the hair cuticle in the same direction for each hair, which, in turn, reduces tangling.
How do I know what size to get?
Average wigs fit heads from 21.5" to 22.5". Ninety-five percent of our customers fall into this range. For instructions on how to measure your head size, click here. Your wig should be worn on your natural hairline, approximately four fingers above the eyebrows. The back of the wig should be pulled down to the natural hairline in the back. Wigs have adjustable Velcro and elastic tabs in the back so you can adjust your wig for a secure, comfortable fit. There are also small tabs in the front of the ears that can be adjusted to hold the wig close to the face.
How do I know what color to choose?
Different settings on individual monitors may distort or change colors. The safest way to get the color that best matches your own hair is to check our color charts.
How do I achieve a natural look?
Most fashion wigs come with 10% to 30% too much hair, which is why all wigs can benefit from fine-tuning by a professional stylist. Some wigs may require minimal shaping, whereas other wigs may need significant thinning. One of the secrets to successfully wearing a wig is having it professionally styled on your head to suit your features.
How do I care for my wig?
When not in use, always store your wig on a mannequin or wig stand to maintain its shape.
Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested guidelines for cleaning are after 10 to 14 days of wear. To clean and condition your wig, follow the manufacturer's instructions that come with your wig.
Synthetic and Blended Wigs
Only shampoos, conditioners, hair sprays and other styling accessories designed specifically for synthetic wigs should be used to take care of synthetic hair or blended (synthetic/human) hair wigs. After shampooing and conditioning, make sure to rinse your wig thoroughly in cool water. Always use a soft towel and carefully blot dry (do not scrub). Allow your wig to dry naturally overnight on a wig stand.
Human Hair Wigs
Special products should also be used on human hair wigs because the hair in human hair wigs has been processed several times and is vulnerable to damage. Any high-quality shampoo formulated for processed hair may be used, however, wigs.com strongly recommends you use the products made especially for wigs to protect your investment.
Is width of weave same for different lengths?
Width of weave may vary depending on the lengths and depending on manufacturers.
How long does the shipping take?
Once your order has shipped out, delivery time usually take 5 to 10 days to deliver to your address. however, there has been rare instance that the delivery time may take up to 30 days. to get the detail tracking information you can track tracking number on www.usps.com or you can contact usps toll free number.
How many packs of hair will I need for installation?
3 packs are needed for any hair that is over 16 inches. 4 packs are needed for hair over 20 inches. 1 ½ to 2 packs are needed for 10 to 14 inches. a little over 1 pack is just enough for 8 inches.
What kind of shampoo can I use on my human hair weave?
You can use regular sulfate free shampoo that is used for natural hair. sulfate strips the hair which cause dryness and tangling. professional shampoo is highly recommended. if conditioner is used make sure it is diluted with water. conditioner at times can leave unwanted residue on the hair. We also carry specific wig shampoo and conditioner to help make the process easier.
Why does my order still say processing?
All orders require 24-72 hours of processing time before shipping (excluding weekends and some holidays). also, Peoplesbeautysupply.online advertises thousands of items and we have them all in stock, sometimes the merchandise gets sold out before we process the new order. so, when an item is not located in any of our warehouses, we order directly from the manufacturers and the 24-48 hrs of processing time allows enough time for the items to arrive to our facility, be sorted and shipped to fulfill orders.
What is the purpose of the 1st and 2nd color choice boxes when selecting an item to purchase?
The purpose of a 2nd color choice is to give the customer the option to have an alternate color shipped in case the 1st choice is not available.
How long will it take to process my order?
All orders require 24-48 hours of processing time before shipping (excluding weekends and some holidays).
My tracking number says delivered, but I never received my package. what should I do?
If your package was shipped via usps and reads delivered however you have not received your package please contact your local post office and provide the tracking number for more information. if they cannot provide further information an “inquiry” may be required which you can start by contacting the usps toll free number which can be found on www.usps.com. if your package was shipped via ups please contact People Beauty Supply customer care so we can start a tracer investigation with ups.
I’m an international customer why don’t I qualify for free ground shipping if my order is over $55?
Unfortunately, international shipping cost is much expensive than the us customers so we cannot offer free shipping to international customers.
Why was my account charged before my order shipped?
We accept prepaid credit cards as an acceptable form of payment and our system cannot tell the difference between a bank issued card or a prepaid card, so full payment is deducted at the time of purchase.
I received the wrong item or color how can we get this corrected?
If you receive the wrong item or color you will be required to contact customer care by either email or phone within 5 business days of receiving items and a representative will be more than happy to assist and rectify the error.
My item is damaged/defective what should I do?
Contact customer care immediately upon noticing the damage/defect. as we allow 10 days from the day received to report a damaged/defective item.
How do I return an item?
Each return should be preauthorized. Please email us at customerservice@Peoplesbeautysupply.online for the Return Authorization Number (RAN). You will get a response within 24 - 48 hours.
I left a voicemail earlier today why hasn’t anyone returned my call?
When leaving a voice message please allow at least 24 hours for the call to be returned. (excluding weekends and some holidays)
Is Peoples Beauty Supply a wholesaler?
Peoplesbeautysupply.online offers an extensive selection of all beauty products, including fragrances, hair products, wigs, extensions, skin care products, nail care products and more. If you currently own a hair salon, wig boutique, or beauty supply and you are interested in offering our products to your clients, participation in our Wholesale Program is easy:
1. Wholesale orders must be paid in advance by certified checks, money orders or/and bank wire - "Cash in Advance Basis"
2. Wholesale Orders start at $1000.00
What should I do if I want to exchange the item I purchased
Our goal is your satisfaction! If for any reason you are not happy with your purchase, exchange it for FREE! (Product must be eligible for exchange)
• No Restocking Fees! We will waive all fees associated with your eligible exchange. $8.45 UPS Shipping charge will apply.
• Customer will be responsible to call our customer service at 215.576.0717 and pay for the shipment of the exchanged order. The reshipment can also be paid by sending a money order or check payable to Peoples Beauty Supply in the amount of $8.45 for local United States orders.
• Any balance remaining after your exchange will be refunded to the credit card submitted with your original order.
What are the payment options I can use while checking out?
Peoplesbeautysupply.online accepts the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- Pay Pal (online orders only)
-Just about any payment option available
When you enter your credit card information on Peoplesbeautysupply.online, it is safe and secure. Peoplesbeautysupply.online uses industry-standard protocol, SSL (Secure Sockets Layer) to encrypt and secure your information. McAfee Security and our Peoplesbeautysupply.online tech team test our secure servers daily to ensure that we're keeping your information safe.
An item is missing from my shipment.
Click the "Sign In" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
How much is my shipping?
For the orders within The United States UPS Ground Shipping Price is $8.45. The US Mail shipping price starts at $5.45. The free Ground shipping starts at $55
Do I have to pay sales tax?
Yes
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart, you'll see a box where you may enter your coupon code.